The value of Feedback 

  • After an encounter with an SP, learners receive immediate feedback on what they saw, heard and experienced during an encounter
  • This feedback gives the learner valuable information about the effectiveness of their interviewing and communication skills 
  • The learner and the SP can choose to return to a difficult part of the encounter and try something new, so that even when a learner is struggling with communication, they have the opportunity to practice in a safe environment 
Two people reviewing notes

How do SPs know what to do? 

SPs are trained for a role by reviewing and practicing a written scenario with a trainer. A typical medical scenario includes background history of the patient and the symptoms associated with the presenting complaint. During the training, the SPs and trainer will practice a variety of encounters so that the SP is prepared for a variety of responses. All of our roles based on real patients.